Refund Policy

This Refund Policy outlines the terms under which VERAVIONEX (“Company”, “we”, “our”, or “us”) processes refund requests for services and digital products offered through veravionex.live. We are committed to fairness, transparency, and clear communication.

Please read this policy carefully before making a purchase.

1. Eligibility

Refunds may be granted under the following conditions:

• The service was not delivered as described at the time of purchase.
• A technical issue on our platform prevented proper access or use.
• Duplicate transactions or billing errors occurred.

Eligibility is determined after review of the request and supporting information.

2. Timeframe

Refund requests must be submitted within 14 calendar days from the date of purchase unless otherwise specified in a service agreement.

Requests submitted beyond this period may not be eligible for review.

3. Process

To request a refund, please follow these steps:

1. Send a written request to our support team.
2. Include your full name, order number, transaction date, and reason for the request.
3. Attach any relevant documentation or screenshots if applicable.

We aim to review all requests within 5–7 business days. If approved, refunds will be issued to the original payment method.

4. Conditions

• Partial refunds may apply where services have been partially delivered.
• Processing times may vary depending on your financial institution.
• Refund approval is subject to verification and compliance review.

VERAVIONEX reserves the right to decline requests that do not meet policy requirements.

5. Exceptions

Refunds are generally not available in the following cases:

• Change of mind after service access or download has occurred.
• Failure to use or complete the purchased service.
• Requests submitted after the stated timeframe.

6. Contact Information

For any questions regarding this Refund Policy or to submit a request, please contact:

VERAVIONEX
Website: veravionex.live
Email: support@veravionex.live
Business Hours: Monday–Friday, 9:00 AM – 5:00 PM (UTC)

We appreciate your trust and are committed to addressing your concerns promptly and professionally.